Quickest way: open the Lingvia app, go to Settings → Delete Account, and confirm. Your account and data are deleted straight away.
Can't use the app?
Send us a request below (or email getlingvia@gmail.com from the address you signed in with). We'll confirm it's you and delete your account within 30 days.
Request received. We'll email you to confirm, then delete your account within 30 days.
What gets deleted
- Your account (email address, name and sign-in details)
- Your saved conversation and Listen transcripts
- Your custom phrases and app settings
What we may keep
- Anonymous, aggregated usage statistics that can't identify you.
- Crash reports, which are kept by Firebase Crashlytics for up to 90 days and then deleted automatically.
- Purchase and subscription records that Google Play, Apple and our billing provider RevenueCat must keep for tax and legal reasons.
We never store your voice recordings, so there is no audio to delete.
Subscriptions: deleting your account does not cancel a Google Play or App Store subscription. Cancel it first in Google Play → Subscriptions (or iPhone Settings → Subscriptions) so you are not charged again.